Delivery Dashboard and GPS App Troubleshooting
- Driver unable to log into the Driver App
- Make sure the phone that is in use has all 3 permissions allowed
- Make sure the TM is active in the store system and is clocked into PULSE
- If a TM has recently changed their password then it can take up to 24 hours for the password to take affect in the app
- If a TM was recently borrowed into the system it can take up to 24 hours for the them to log into the app.
- Make sure the phone that is in use has all 3 permissions allowed
- Drivers are not appearing on the Delivery Dashboard
- Please power cycle the flex client. This should be located on the top of the driver route stand or in the benson box behind the monitor.
- How do you display the geo-fence on the Delivery Dashboard
- Click on the layered icon on the map and select Show Geofence:
- After selecting this the map will now display the geofence around the store:
- Click on the layered icon on the map and select Show Geofence:
- The store location on Delivery Dashboard is incorrect
- If the store icon is not showing up in the correct location then the longitude and latitudes are incorrect in OSIM. Please submit an IT - Issue Request zenput form and we will get this taken care of ASAP. (Note: It may take up to 10 days for OSIM to update the store location after we submit the request to get it changed)
- If you are still having issues after troubleshooting or for any other issues related to the GPS app or Delivery Dashboard, you can call the IT Emergency Helpline.
