🔔Disarming the Alarm (Remote and Panel)

🔔 Disarming the Alarm (DMs - Remote & GMs - Panel)

👥 District Managers (DMs) — GMs see the short panel-disarm section.

🧠 GMs do NOT have Alarm.com access. Do not remotely disarm for suspected burglary or life-safety events — follow emergency protocols.

🧭 Quick Navigation

🔔DMs (Web Portal — Remote Disarm)

1) Sign in to Alarm.com on a secure workstation.

2) Select the correct location/site (top-left Locations or account menu).

3) Open the active alarm banner or alert card to view details.

4) Verify alarm type and triggered zones. If fire or medical, do not disarm — call emergency services.


5) From the dashboard or alarm details, click Clear Alert (confirm when prompted).

6) Wait for the system to report All Alerts were cleared. Check Events/History to confirm the disarm audit entry. Log the action (time, reason, on-site contacts).

🔔DMs (Mobile App — Remote Disarm)

1) Open the Alarm.com mobile app and tap the alarm banner or open Security controls to view alarm details.

2) Confirm alarm type & zones. If life-safety, do not disarm.

3) Tap Clear All Alerts. Then again on the pop up message. Wait for Disarmed confirmation.

4) Verify the disarm in the app Activity/Events feed and log the action in your incident report.

🔔GMs (Panel Disarm — 2GIG TS1 & 2GIG GC2E)

Audience: General Managers — on-site only.

GMs do NOT have Alarm.com. Follow these panel steps when physically at the store.

A) 2GIG TS1 (Touchscreen)

1) Wake the panel by tapping the screen.

📸 Screenshot Placeholder: 2gig_ts1_wake.png

2) Tap Disarm.

📸 Screenshot Placeholder: 2gig_ts1_disarm_button.png

3) Enter the 4-digit store code.

📸 Screenshot Placeholder: 2gig_ts1_code_entry.png

4) Confirm panel shows System Disarmed.

📸 Screenshot Placeholder: 2gig_ts1_disarmed.png

B) 2GIG GC2E (Keypad)

1) Wake the panel (press any button).

📸 Screenshot Placeholder: 2gig_gc2e_wake.png

2) Press Off / Disarm.

📸 Screenshot Placeholder: 2gig_gc2e_off.png

3) Enter the 4-digit store code.

📸 Screenshot Placeholder: 2gig_gc2e_code_entry.png

4) Confirm Ready or System Disarmed on display.

📸 Screenshot Placeholder: 2gig_gc2e_disarmed.png

If the panel refuses the code: verify correct store code, wait cooldown after lockout, and notify your DM.

✅ Summary

  • DMs: Use Alarm.com (web or mobile) to remotely disarm only when safe and the alarm is not life-safety related. Always confirm site before disarming.
  • GMs: On-site disarm via the 2GIG TS1 or 2GIG GC2E panels with the store code.
  • Logging: Always record time, reason, who’s on-site, and actions taken in the internal incident report.
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