🔐 How to Change a Password in Pulse (GMs & DMs)

This guide walks General Managers (GMs) and District Managers (DMs) through changing a password in Domino’s Pulse.
Note on images: All items labeled Screenshot Placeholder are where you’ll insert your real screenshots later.

🧭 Quick Navigation

• 🏢 DMs (Remote Access Steps)
• 👨‍🍳 GMs (Already In-Store)
• 🪜 Shared Steps (In-Store Password Change)
• 📝 Summary

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Steps for District Managers (DMs) — Remote Access

1. Sign in to your Team Murph company-issued laptop
   • Log in to Windows with your credentials.
   • 📸 Screenshot Placeholder: Windows sign-in screen
2. Open Cisco AnyConnect Secure Mobility Client
   • Launch Cisco AnyConnect.
   • The VPN address and your username will autofill.
   • In the password field, enter your GLS password immediately followed by the 6-digit code from Google Authenticator (no spaces). Example: GLSPassword123456
   • Click Connect.
   • 📸 Screenshot Placeholder: AnyConnect login window
3. Verify your connection
   • After connecting, the AnyConnect icon shows a locked padlock in the system tray.
   • The app should auto-minimize; if not, minimize it manually.
4. Open the RDP folder on your desktop
   • Open the RDP folder on your desktop.
   • Each RDP file is named with the store number (e.g., #1234.rdp).
   • Double-click the correct store’s RDP file.
   • 📸 Screenshot Placeholder: RDP folder with store-numbered files
5. Connect to the remote store computer
   • Remote Desktop usually signs you in with saved credentials from the RDP file.
   • If prompted, enter your GLS credentials and (if allowed) select Remember me.
   • Approve standard certificate warnings.
   • 📸 Screenshot Placeholder: Remote Desktop login window
6. Verify you are connected to the correct store
   • Open Pulse on the remote desktop.
   • On the Home Screen, look at the blue bar near the bottom of the Service Leaderboard.
   • Next to "Your Store", confirm the store number is correct. If not, log off and reconnect using the correct RDP file.
   • 📸 Screenshot Placeholder: Pulse Home Screen with "Your Store" highlighted
7. Proceed to the in-store steps
   • Continue with Steps for GMs and DMs (In-Store) below.

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Steps for General Managers (GMs) — In-Store

GMs are already in-store and logged into Pulse.
➡️ Skip directly to Steps for GMs and DMs (In-Store).

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Steps for GMs and DMs (In-Store)

1. Open the Back Office menu
   • From the Pulse Toolbar Menu, click Back Office.
   • In the submenu, select Management.
   • 📸 Screenshot Placeholder: Back Office button highlighted
   • 📸 Screenshot Placeholder: Management option highlighted
2. Log in to the Management app
   • When the login window appears, enter your Pulse credentials and click OK (or press Enter).
   • 📸 Screenshot Placeholder: Management login window
3. Open the Team Members window
   • In the Management app, click Team Members on the top menu bar.
   • A window opens showing Active Team Members.
   • 📸 Screenshot Placeholder: Team Members menu option highlighted
4. Locate the Team Member
   • Find and highlight/select the Team Member (TM) who needs a password reset.
   • Tip: Click the Name column to sort; click again for descending order.
   • 📸 Screenshot Placeholder: TM list with Name column sorting highlighted
5. Access the Password tab
   • Click the Password tab.
   • Highlight all stars in the Password field and delete them so the field is blank.
   • Enter the new password following the rules (displayed to the right of the User ID and Password fields):
   • Minimum: 5 characters
   • Maximum: 25 characters
   • At least 1 alpha and 1 numeric character
   • Special characters optional
   • Not case sensitive
   • 📸 Screenshot Placeholder: Password tab with password field shown
6. Save the new password
   • Click the Save (diskette) icon at the top.
   • Expected: The window will switch to another tab automatically and the diskette icon grays out after saving.
   • 📸 Screenshot Placeholder: Save (diskette) icon highlighted
7. (DMs Only — Remote Access) Log off to end your remote session
   • Only when using a Team Murph laptop to connect remotely (not required for GMs or in-store terminals).
   • Close the Team Members window, then close the Management App.
   • On the Pulse Toolbar, click Utilities → Log Off.
   • This runs the proper disconnect and closes your RDP session.

   ⚠️ Important:
   Always use Log Off. Do not click the "X" on the RDP ribbon (it leaves the session active and can cause EOD issues).
   If you accidentally log off from an in-store terminal, follow How to Log Into Client Stations.

   • 📸 Screenshot Placeholder: Utilities → Log Off highlighted

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📝 Summary

• DMs (remote): VPN + RDP, verify store in Pulse → Home Screen → "Your Store."
• GMs: Skip straight to the in-store steps.
• Password reset: Management → Team Members → Password tab, clear stars, enter new password (follow rules), Save.
• After Save: Tab auto-switches; diskette icon grays out.
• DMs exit: Use Utilities → Log Off (do not click the RDP "X") to avoid EOD issues.
• Recovery: How to Log Into Client Stations.