🖥️How to Troubleshoot Cut Table Tech (CTT)

🖥️How to Troubleshoot Cut Table Tech (CTT)

This guide walks you through troubleshooting for the Cut Table Tech App and Flex Client station. If your issue is with the monitor, bump bar, or receipt printer, follow the links below instead.

🧭 Quick Navigation

📋 Before You Begin – Related Troubleshooting Articles

The Cut Table station includes multiple components that each have their own troubleshooting process. If your issue is specific to one of the items below, select the appropriate article before continuing.



📸 Screenshot placeholder – Cut Table Tech setup showing station components.

⚙️ Troubleshoot the Cut Table Tech App

1. On the Bump Bar, press the Menu button.

  • This opens a small drop-down menu from the top-left corner of the Cut Table Tech screen.

📸 Screenshot placeholder – CTT App with dropdown open.


2. Using the arrow keys on the Bump Bar, navigate to Screen Refresh.

📸 Screenshot placeholder – Bump Bar navigation highlighting Screen Refresh option.


3. Press the Clear Item button on the Bump Bar.

  • This triggers a refresh of the app’s live connection to Pulse.
  • The screen should briefly reload, then return to normal operation.

🧠 Tip: If the refresh does not work or the app remains frozen, continue to the Flex Client section below.

⚙️ Troubleshoot the Flex Client

If the Cut Table Tech App does not respond after refreshing, perform a hard power cycle on the Chromebox powering the station. Follow the steps below based on your model type.

🖥️ For HP Chromebox

1. Locate the Power Button on the right side of the unit.

2. Press and hold the Power Button for 10 seconds to ensure the device fully shuts down.

3. Unplug the power cable from the back of the Chromebox.

4. Wait 10 seconds, then plug the power cable back in.

5. Press the Power Button again to restart the device.

6. Once restarted, confirm the Pulse Flex Client login screen appears.


🧠 Note: The HP Chromebox has no visible indicator light on top; you can confirm it is off when the connected monitor loses signal.

🖥️ For Acer Chromebox

1. Press and hold the Power Button (located on the left side near the front) for 10 seconds to power off.

2. Unplug the power cable from the back of the unit.

3. Wait 10 seconds, then reconnect the power cable.

4. Press the Power Button once to power it back on.

5. Confirm the monitor powers back on and displays the Pulse Flex Client login or desktop.


🧠 Note: If the device fails to power on after reconnecting power, check that the outlet and power adapter are secure.

⚙️ Reset IIS and Pulse Services

If the Cut Table Tech App or Flex Client continue to malfunction after completing earlier steps, reset the Pulse communication services. These resets restore communication between Pulse and connected hardware like stations or printers.


1) Run an IIS Reset

1. On any Pulse station, go to the Pulse Menu Toolbar and select Utilities.

2. From the Utilities submenu, select IIS Reset.

3. A small black box will briefly appear and disappear — that’s normal. It means the background service restarted.

2) Reset Services in Service Manager

👉 Follow this article for detailed steps: Reset Services Using Service Manager (opens in a new tab).

🧠 After completing both resets, return to this article and continue to Check Makeline Station Printer Settings to confirm if the issue is resolved.

🚧 If the Issue Persists

If none of the above steps resolve the issue, continue troubleshooting using related resources or escalate as outlined below.


1) Double-Check Key Points

  • The Flex Client (Chromebox) is powered on and monitor shows a signal.
  • The network cable and power connections are firmly seated.
  • The Cut Table Tech App has been refreshed using the Bump Bar menu.
  • Both the IIS Reset and Service Manager Reset were completed.

2) Escalation Instructions


For Store Team Members:

  • If the issue remains after completing all steps, contact your District Manager (DM) for further guidance.
  • Tell your DM you completed all troubleshooting steps and describe the exact Pulse behavior observed.

For District Managers:

1. Review the information provided by the store and confirm all steps were completed.

2. If you cannot triage or the issue is critical/system-wide, follow the Emergency HELP Line Protocol (opens in a new tab) to contact the On-Call Tech.

✅ Summary

  • Begin with the Screen Refresh step from the Bump Bar to reestablish app connection.
  • Hard power cycle the Flex Client (Chromebox) if the app remains unresponsive.
  • Perform IIS and Pulse Service resets if needed.
  • Escalate to your DM if unresolved; only DMs contact the Emergency HELP Line.

✅ Following these steps ensures the Cut Table Tech station and Flex Client are fully reset and reconnected before escalation.

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