🍕Makeline App Not Loading Properly

🍕Makeline App Not Loading Properly at the Makeline Station

If the Makeline App fails to load or shows a blank screen, this guide will help restore normal operation and identify potential causes.

🧭 Quick Navigation

• 📋Related Issues and Quick Fixes
• ⚙️Reboot the Flex Client
• 🚧If the Issue Persists
• ✅Summary

📋Related Issues and Quick Fixes

If the issue is isolated to specific equipment at the Makeline station, review these resources before continuing:

• Troubleshooting the Makeline TV Display
• Troubleshooting the Bump Bar Connection

These issues can sometimes cause the Makeline App to fail to load properly or appear unresponsive.

⚙️Reboot the Flex Client

If the Makeline App does not load or respond, perform a hard power cycle on the Chromebox powering the Makeline station. Follow the steps below based on your model type.

🖥️ For HP Chromebox

1. Locate the Power Button on the right side of the unit.

2. Press and hold the Power Button for 10 seconds to ensure the device fully shuts down.

3. Unplug the power cable from the back of the Chromebox.

4. Wait 10 seconds, then plug the power cable back in.

5. Press the Power Button again to restart the device.

6. Once restarted, confirm the Pulse Flex Client login screen appears.

🧠 Note: The HP Chromebox has no visible indicator light on top; you can confirm it is off when the connected monitor loses signal.

🖥️ For Acer Chromebox

1. Press and hold the Power Button (located on the left side near the front) for 10 seconds to power off.

2. Unplug the power cable from the back of the unit.

3. Wait 10 seconds, then reconnect the power cable.

4. Press the Power Button once to power it back on.

5. Confirm the monitor powers back on and displays the Pulse Flex Client login or desktop.

🧠 Note: If the device fails to power on after reconnecting power, check that the outlet and power adapter are secure.

🚧 If the Issue Persists

If none of the above steps resolve the issue, continue troubleshooting using related resources or escalate as outlined below.

1) Double-Check Key Points

• Confirm the Flex Client fully restarted and automatically launched the Makeline App.
• Verify the monitor connected to the Makeline station is powered on and displaying output.
• If the app still fails to load, reference the linked TV Display and Bump Bar troubleshooting articles above.

2) Escalation Instructions

For Store Team Members:

• If the issue remains after completing all steps, contact your District Manager (DM) for further guidance.
• Tell your DM you completed all troubleshooting steps and describe the exact Pulse behavior observed.

For District Managers:

1. Review the information provided by the store and confirm all steps were completed.

2. If you cannot triage or the issue is critical/system-wide, follow the Emergency HELP Line Protocol (opens in a new tab) to contact the On-Call Tech.

✅ Summary

The Makeline App should normally load automatically when the station boots up. If it fails to appear or respond, performing the Flex Client reboot steps will usually resolve the issue. If the problem continues after rebooting, escalate through the DM and Emergency HELP Line Protocol.