❄️What to Do When the Office Pulse Computer Freezes

❄️ What to Do When the Office Pulse Computer Freezes

🔎Identify the Issue
⚙️Fix the Frozen Office Pulse Session
🚧 If the Issue Persists
✅ Summary

🔎Identify the Issue

Determine whether Pulse is still working on the Front Counters, Dispatch, and Makeline stations.

If Pulse is working normally on those stations, continue with the fix below.
If Pulse is not running on any of those stations, the DM should escalate to IT immediately.

⚙️Fix the Frozen Office Pulse Session

1. On the Office PC (Host 1), move your mouse to the very top middle of the screen until a blue bar (ribbon) appears.

2. On the right side of that blue ribbon, you’ll see three small buttons — click the left button (the underscore “_”) to minimize the screen.

⚠️ Do not click the “X” — that will close the connection instead of minimizing it.

3. The screen will minimize and take you to the Host 1 menu screen.

4. Click the “Domino’s Pulse” Connect button.

📸 Picture placeholder – Host 1 menu with “Domino’s Pulse” connect button.

5. A new session should open, and Pulse should now respond normally.

🧠 Tip: If this fix doesn’t work but Pulse is still working on other stations, the issue will automatically resolve during the End of Day (EOD) Wizard process at night.

🚧 If the Issue Persists

If none of the above steps resolve the issue, continue troubleshooting using related resources or escalate as outlined below.

1) Double-Check Key Points

Ensure the blue ribbon was accessed correctly and only the minimize button (underscore “_”) was clicked.
Confirm that Pulse continues running properly on other store stations.
If Pulse is frozen on all stations, the DM must escalate directly to IT.

2) Escalation Instructions

For Store Team Members:

If the issue remains after completing all steps, contact your District Manager (DM) for further guidance.
Tell your DM you completed all troubleshooting steps and describe the exact Pulse behavior observed.

For District Managers:

1. Review the information provided by the store and confirm all steps were completed.

2. If you cannot triage or the issue is critical/system-wide, follow the Emergency HELP Line Protocol (opens in a new tab) to contact the On-Call Tech.

✅ Summary

Identify if Pulse is frozen only on the Office PC or all stations.
Use the blue ribbon’s left minimize button (underscore “_”) to return to the Host 1 menu.
Reconnect to Pulse using the “Domino’s Pulse” Connect button.
If the session still freezes but other stations work fine, the EOD Wizard will fix it.
Escalate to IT only if Pulse is frozen across all stations.