Clock Out and Check Out Procedures
•When it is the end of a team member’s shift, the MOD needs to press the checkout button AFTER the TM has clocked out.
•If a TM takes other payments before they clock out and the MOD has already pressed the checkout button, this will lock the new payments so they can’t be edited and un-checks out the TM.
•This will also require a billable Global Care ticket to resolve.
Follow these steps when clocking and checking out TMs:
1. Count the TMs cash and enter the amount in the collected field:
2. Enter the CC payment information in the Orders screen:
3. Enter cash tips:
4. Have the TM clock out:
5. Press the Release button if the TM is an insider that has a cash drawer/bank assigned to them.
6. Press the Checkout button ONLY AFTER the TM has clocked out:
7. When running EOD, check out any TMs that were not checked out:
