Any Pulse App Crashes on ALL Computers

1. Have you verified that the app will not come up on any other client computer?
   1. If it will not come up on any other client computer, go to step 2.
   2. If it will come up on another computer, is the app New Makeline or New Dispatch?
      1. If not, send a detailed email explaining the issue to IT@teammurph.net and copy your District Manager.
      2. If so, go to step 2.
2. From any client computer go to Utilities>Service Manager. Login using your Pulse credentials. On the first line labeled Domino’s Pulse Server, does the state say “Running” or “Stopped”?
   1. Stopped – Highlight the line and click “Start”. If the state does not change to “Running”, call the IT Emergency HELP line.
   2. Running – Go to step 3.
3. Try using the Classic Makeline or Classic Dispatch. Did this resolve the issue?
   1. If yes, use the classic app and send a detailed email explaining the issue to IT@teammurph.net and copy your District Manager.
   2. If no AND it is the Dispatch app, call the IT Emergency HELP line.
   3. If no AND it is the makeline apps, go to step 4.
4. From the client computer running the makeline, go to Back Office>Master Settings. Login using your Pulse credentials. Click Store, then Station Settings. Under Makeline, make sure Makeline 1 is selected. Press the back arrow and then Station Settings again to confirm the change saved. 

If after all these steps, neither Classic or New Makeline is working, call the IT Emergency HELP line at HELP (4357) from any store phone or at (210) 504-1251 from any non-store phone.